- It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 5-8 business days
- Canada: 8-12 business days
- International: 10-20 business days
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders.
This fee is not in our control and is assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
Return Policy & Others
WHAT’S YOUR RETURN POLICY?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com With photos of wrong/damaged items and we’ll sort that out for you.
HOW LONG DO I HAVE TO SUBMIT A CLAIM FOR A RETURN?
Any claims for following elements:
must be submitted within 4 weeks after the product is received.
For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
HOW DO I TRACK MY ORDER?
If your shipping method includes tracking, you will receive a tracking link by email when your order ships.
If you have any other questions about your tracking or shipping, email us at: firstname.lastname@example.org
WHERE IS THE RETURN ADDRESS?
The return address is at 11201 Ed Brown Rd, Charlotte, North Carolina, 28273
DO YOU OFFER FREE SHIPPING?